Zoom Saas Technologies, Inc. (“Company”) uses a range of third party suppliers who act as subprocessors in connection with providing services to the Customer (as defined in Data Processing Addendum), including suppliers in the following categories:
Customer Support
The Company from time to time employs individual contractors who act as subprocessors in connection with providing customer and technical support to Customers. This may include handling, tracking, and resolving customer inquiries via phone, chat and email support. The list of individuals is available from the Company by request under a separate confidentiality agreement.
Marketing Services
The Company from time to time employs individual contractors who act as subprocessors in connection with communicating services to Customers. This may include creation, sending and tracking of content via web pages, emails, and other marketing outreach materials to certain lists of users or prospects. The list of individuals is available from the Company by request under a separate confidentiality agreement.
IT Services
The Company from time to time employs third-part consultants who act as subprocessors in connection with developing, deploying and managing services to Customers. This may include product development, product testing and IT infrastructure management. The list of individuals and entities is available from the Company by request under a separate confidentiality agreement.
IIT Infrastructure
The Company uses third party infrastructure providers who act as subprocessors in connection with providing services to Customers. These entities include:
Communication Services
The Company from time to time employs third parties who act as subprocessors in connection with communications to Customers. This may include email, fax, phone, SMS, and other communication services
Third Party Services
The Company has integrated optional services of third parties who act as subprocessors in connection with providing services to Customers. These services include file conversions to certain formats, fax service, US mailing services and US tax filing services. These entities include:
Other System Providers
The Company uses third party system providers who act as subprocessors in connection with general business tasks associated with supporting services provided to Customers. These entities include: